Our daughter wrecked my wife's reaffirmed car on November 17th. The car was declared a total loss on the 22nd of November'. geico contacted the lien holder first community credit union on the 26th for information regarding where to send the pay off.
fast forward to December 19th I receive a letter stating that my payment was past due so I decided to check Geico's web site to see what payments have been made. it shown that no payment had been made to the lien holder.
I gave geico a call and was told that FCCU had never faxes them the requested information. With my inquiry geico contacted FCCU again this time with in minutes the received the info. their check was issued on the 24th and received by them on the 29th. I had gap insurance on the loan which took 2 weeks for FCCU to receive the pay off.
last week I receive a letter from FCCU stating I owe them $314 and they could repo the vehicle (totaled vehicle that is) when I called them to ask about the reason I owe them $314 the told me I had 6 late payments and I missed a payment and the gap insurance co. doesn't pay missed payment and late fees . the 6 late payments @ $15 each added up to $90 and my payment was $302.
I have been out of school for a while but I don't think math has changed that much. I know we never missed a payment much less been late. she offered to tell the date we missed the payment and the dates of the late payments.
I told her I wanted physical proof of the charges she stated I owed a few days latter I received the info I requested. There was no proof of a missed payment like she said and every late pay was highlighted and low and behold everyone of the dates was with the grace period.
Now I wondering what are my options should I file a complaint with the BBB, should I wait and let them sue me and prove my case in court or can I take legal action against them for fraud?
fast forward to December 19th I receive a letter stating that my payment was past due so I decided to check Geico's web site to see what payments have been made. it shown that no payment had been made to the lien holder.
I gave geico a call and was told that FCCU had never faxes them the requested information. With my inquiry geico contacted FCCU again this time with in minutes the received the info. their check was issued on the 24th and received by them on the 29th. I had gap insurance on the loan which took 2 weeks for FCCU to receive the pay off.
last week I receive a letter from FCCU stating I owe them $314 and they could repo the vehicle (totaled vehicle that is) when I called them to ask about the reason I owe them $314 the told me I had 6 late payments and I missed a payment and the gap insurance co. doesn't pay missed payment and late fees . the 6 late payments @ $15 each added up to $90 and my payment was $302.
I have been out of school for a while but I don't think math has changed that much. I know we never missed a payment much less been late. she offered to tell the date we missed the payment and the dates of the late payments.
I told her I wanted physical proof of the charges she stated I owed a few days latter I received the info I requested. There was no proof of a missed payment like she said and every late pay was highlighted and low and behold everyone of the dates was with the grace period.
Now I wondering what are my options should I file a complaint with the BBB, should I wait and let them sue me and prove my case in court or can I take legal action against them for fraud?
Comment