The servicer we have been with since Sept of 2011, will not permit me online access to my account. I am a little ticked about this since we have been discharged and closed since Oct. 2010 and at that time they were not our servicer. I had no problems with my mortgage company during our Chapter 7.
I spoke with customer service and they said we do not have online access to our mortgage account because.......wait for it.....WE DID NOT REAFFIRM OUR MORTGAGE.
I have no idea what my mortgage balance is, payments being applied, etc. I receive no monthly statements from them. They said they can send coupon books. Hello that does me no good.
Has anyone ever heard of such a thing? I am really temped to go to the place that I think owns my mortgage and really complain.
I spoke with customer service and they said we do not have online access to our mortgage account because.......wait for it.....WE DID NOT REAFFIRM OUR MORTGAGE.
I have no idea what my mortgage balance is, payments being applied, etc. I receive no monthly statements from them. They said they can send coupon books. Hello that does me no good.
Has anyone ever heard of such a thing? I am really temped to go to the place that I think owns my mortgage and really complain.
Comment