We so need a pissed off smilie or a "Hey I'm stupid" smilie! 
WHY is it that most CSR's are complete idiots, impervious to comprehension of the English language and written word?! I will never again order from Borders bookstore. Charged twice for the same items...unauthorized 2nd charge from my account, have the transaction showing as much - and the CSR's dont get it?!
Convo with CSR:
Me: (after an hour on the phone, 4 separate emails, and a copy of my bank statement - all saying the same thing):
" Why and how is that so hard to understand that you charged me twice for the same item - and on 2 days apart from each other?! $XX amount was taken out on 11 Nov - and on 13 Nov... you again took out $XX. I've got 2 transactions and 1 wasnt authorized by me."
CSR: "thank you for using Borders - at this time we can refund you $XX if you care to return the item once received. You will however incur additional shipping charges to return said item."
Me: "OMFriggingGOD - are you that slow, really - 4 emails, 1 hour phone call, copy of my bank statement showing 2 separate charges by Borders...and you still arent grasping what you've done? I do not want to RETURN the item - I want my money back that you took out TWICE for this item - unauthorized charge in your possession - do you see it in front of you? $XX amount on 11 November - and another $XX on 13 November. What part arent you understanding here?!"
CSR: "you can return the item once you receive it but you'll have to pay for shipping."
Really? Are people that frigging dumb?
Ugh. I dont have the patience or tolerance.....sometimes you just want to smack someone.
WHY is it that most CSR's are complete idiots, impervious to comprehension of the English language and written word?! I will never again order from Borders bookstore. Charged twice for the same items...unauthorized 2nd charge from my account, have the transaction showing as much - and the CSR's dont get it?!
Convo with CSR:
Me: (after an hour on the phone, 4 separate emails, and a copy of my bank statement - all saying the same thing):
" Why and how is that so hard to understand that you charged me twice for the same item - and on 2 days apart from each other?! $XX amount was taken out on 11 Nov - and on 13 Nov... you again took out $XX. I've got 2 transactions and 1 wasnt authorized by me."
CSR: "thank you for using Borders - at this time we can refund you $XX if you care to return the item once received. You will however incur additional shipping charges to return said item."
Me: "OMFriggingGOD - are you that slow, really - 4 emails, 1 hour phone call, copy of my bank statement showing 2 separate charges by Borders...and you still arent grasping what you've done? I do not want to RETURN the item - I want my money back that you took out TWICE for this item - unauthorized charge in your possession - do you see it in front of you? $XX amount on 11 November - and another $XX on 13 November. What part arent you understanding here?!"
CSR: "you can return the item once you receive it but you'll have to pay for shipping."
Really? Are people that frigging dumb?Ugh. I dont have the patience or tolerance.....sometimes you just want to smack someone.
MAKE SURE AND VISIT Tobee's Blogs! 
have to wait for the "supervisor" to come in.... at 10. Did call my bank and dispute the charge - now it's a matter of waiting, but geez...
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