Decided to order Pizza tonight. Don't order out much these days, so it is a treat when we do!! Well, they delivered it around 530. All excited to eat and guess what? Wrong pizzas!! Called Papa Johns, and they said, "well, we can give you discount on next order." I said, "uh, no, you can re-deliver the right order." They said, "ok, 45-50 min"
1 hour later, no Pizza. Called them up, they say it will be another hour. I ask why they say its because its a redo. I say the more reason it should be quicker!!! Then I ask for the manager. She then tells me the reason is because they only have 2 delivery drivers. Then she thinks she hung up and tells them to start on the pizzas!!! So I call back and ask her why they hadn't started and she admits they had forgot to remake them. I was livid! So she say another hour now because they are so busy. Now its already 7pm! So I told her give me a refund! She says no because you might eat the pizzas you have.
GIVE ME A &*%*#in BREAK!!!! OMG!!! Are you serious!!! So at this point I can't believe I'm actaully wasting my time and energy on pizzas and if we didn't hate black olives so much we'd probably just eat the stupid cold pizzas.
Anyway I get in my car and drive in sat night traffic to the pizza place to return the pizzas for a refund. I go into the pizza place put the pizzas on the counter and would you believe the same manager I talked to on the phone, who spoke perfect English comes to the counter and start speaking to me in Spanish. Now please know I am the blondest white girl you will ever meet!! I promtly told her that I do not speak spanish and she says, "no speak English!" What!!!! you speak Perfect English, you freak!! I just talk to you on the phone 10 min ago...TWICE!!! Then she took her ink pen and starting picking off the black olives and staring trying to convince me (in English, mind you...its a miracle now, she speaks English all of the sudden) that the olives are mushrooms! Am I in the TWILIGHT ZONE?
SO, the saga continues!! She take my pizzas and give me $7.00 cash. I ask her what is this? She says its the delivery charge and the tip. You paid the pizza in credit card so I can't refund that. At that point I lost my temper and probably did raise my voice a little. So she leaves the counter and goes to the office. 10 minutes passes and she doesn't come out. Finally I told the cashier. Look either remake the pizzas or give me my money. He says her can't do either.
I am embarrassed to say that I actually had to call the police who had to get the manager on the phone, who then again claimed to not speak English and requested a spanish speaking officer. They told her to either remake the pizzas or give me a refund or they would come out and make a report.
Thank GOD you can actually see them making the food and that she didn't actually touch my food or I wouldn't have taken it. First thing Monday I will be making a complaint with their corporate office. All this over $20 in pizzas. I know I probably blew it out of proportion. Would you guys have gotten upset about getting the wrong order, getting lied to, getting spoken to in another language, having your order taken back, a refund denied? I couldn't believe I was treated like this!! Thanks for listening!!!!
I am glad we have this general talk category for things like this.
hey, maybe I shouldn't be eating PIZZA in the first place....
1 hour later, no Pizza. Called them up, they say it will be another hour. I ask why they say its because its a redo. I say the more reason it should be quicker!!! Then I ask for the manager. She then tells me the reason is because they only have 2 delivery drivers. Then she thinks she hung up and tells them to start on the pizzas!!! So I call back and ask her why they hadn't started and she admits they had forgot to remake them. I was livid! So she say another hour now because they are so busy. Now its already 7pm! So I told her give me a refund! She says no because you might eat the pizzas you have.
GIVE ME A &*%*#in BREAK!!!! OMG!!! Are you serious!!! So at this point I can't believe I'm actaully wasting my time and energy on pizzas and if we didn't hate black olives so much we'd probably just eat the stupid cold pizzas.
Anyway I get in my car and drive in sat night traffic to the pizza place to return the pizzas for a refund. I go into the pizza place put the pizzas on the counter and would you believe the same manager I talked to on the phone, who spoke perfect English comes to the counter and start speaking to me in Spanish. Now please know I am the blondest white girl you will ever meet!! I promtly told her that I do not speak spanish and she says, "no speak English!" What!!!! you speak Perfect English, you freak!! I just talk to you on the phone 10 min ago...TWICE!!! Then she took her ink pen and starting picking off the black olives and staring trying to convince me (in English, mind you...its a miracle now, she speaks English all of the sudden) that the olives are mushrooms! Am I in the TWILIGHT ZONE?
SO, the saga continues!! She take my pizzas and give me $7.00 cash. I ask her what is this? She says its the delivery charge and the tip. You paid the pizza in credit card so I can't refund that. At that point I lost my temper and probably did raise my voice a little. So she leaves the counter and goes to the office. 10 minutes passes and she doesn't come out. Finally I told the cashier. Look either remake the pizzas or give me my money. He says her can't do either.
I am embarrassed to say that I actually had to call the police who had to get the manager on the phone, who then again claimed to not speak English and requested a spanish speaking officer. They told her to either remake the pizzas or give me a refund or they would come out and make a report.
Thank GOD you can actually see them making the food and that she didn't actually touch my food or I wouldn't have taken it. First thing Monday I will be making a complaint with their corporate office. All this over $20 in pizzas. I know I probably blew it out of proportion. Would you guys have gotten upset about getting the wrong order, getting lied to, getting spoken to in another language, having your order taken back, a refund denied? I couldn't believe I was treated like this!! Thanks for listening!!!!
I am glad we have this general talk category for things like this.
hey, maybe I shouldn't be eating PIZZA in the first place....
You should get the refund, a new pizza AND some sort of discount or future free pizza. I bet if you move up the chain of command you get some results.
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