I have 2 reaffirmed auto loans and a discharged Visa card (with just a couple hundred left to pay) with a local credit union. I have been paying down the Visa since it was such a small balance and it made sense to try to keep a good relationship with them.
Recently, though, funds were a little tight so I gave into temptation and decided to let the Visa run late, figuring they weren't going to (and couldn't) bug me about it. Today, however, I received an e-mail from one of their collections officers asking me to please call in regards to my account. My auto loans are paid up so I was pretty sure this was in regard to the Visa, but I decided to call anyway just in case.
Sure enough, it was in reference to the Visa. She was very nice but just "wondering when (I'd) be sending (my) payment." I decided to be indirect and say, "Would you be able to send me some kind of statement for this? I no longer receive anything since it was discharged in bankruptcy" (emphasis on "discharged in bankruptcy"). So she puts me on hold and comes back. "You appear to be receiving monthly e-mail notifications," to which I replied, "Actually, no. Those stopped after I filed my bankruptcy." I thought by now she'd get the point but nope, not at all. She recommended that I call the customer service 800-number to ask about the e-mail notification and closed with once more asking me when I'd be able to make a payment, so I just left it vague and said "soon."
So I find this whole thing interesting. It would appear that they lured me into calling so they could discuss this. When my auto loans are late, I get both the standard "please call us" e-mail and a phone call. This time, only an e-mail. Can I assume that if I am contacting them this provides them a little loophole to try to collect on the discharged account without violating bankruptcy law, especially where they have other legitimate business with me?
At any rate, I'll know not to call them again if I am late on this account and know my auto loans are paid.
Recently, though, funds were a little tight so I gave into temptation and decided to let the Visa run late, figuring they weren't going to (and couldn't) bug me about it. Today, however, I received an e-mail from one of their collections officers asking me to please call in regards to my account. My auto loans are paid up so I was pretty sure this was in regard to the Visa, but I decided to call anyway just in case.
Sure enough, it was in reference to the Visa. She was very nice but just "wondering when (I'd) be sending (my) payment." I decided to be indirect and say, "Would you be able to send me some kind of statement for this? I no longer receive anything since it was discharged in bankruptcy" (emphasis on "discharged in bankruptcy"). So she puts me on hold and comes back. "You appear to be receiving monthly e-mail notifications," to which I replied, "Actually, no. Those stopped after I filed my bankruptcy." I thought by now she'd get the point but nope, not at all. She recommended that I call the customer service 800-number to ask about the e-mail notification and closed with once more asking me when I'd be able to make a payment, so I just left it vague and said "soon."
So I find this whole thing interesting. It would appear that they lured me into calling so they could discuss this. When my auto loans are late, I get both the standard "please call us" e-mail and a phone call. This time, only an e-mail. Can I assume that if I am contacting them this provides them a little loophole to try to collect on the discharged account without violating bankruptcy law, especially where they have other legitimate business with me?
At any rate, I'll know not to call them again if I am late on this account and know my auto loans are paid.
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