IndyMac/One West gave wrong info and cost me $2800

[KKAB]

I had received a right to cure letter saying to pay them $2133 by July 28. I called to make the payment and asked if I could pay it on the 31st instead and if that would add additional fees. The lady said no, three days was not going to make a difference. Well I went to pay it on the 31st and was told they couldn't accept the payment because my house was in foreclosure.

I then had to pay $2800 extra in fees and they upped my mortgage payment by $500 a month for 5 months. WOW!!! All because of some false info (and yes, I know it began with me not making payments, but...!) So I asked them to review the call because the rep said nothing would happen. They said they'd get back to me, never did. And when I called back they said she would most likely get "spoken to" about giving wrong info. Yep, and I'm out 2800 bucks.

I would simply like to know, how mortgage companies are allowed to make money off of giving wrong info. Is this a new thing???

[OhioFiler]

I wouldn't trust anyone who was trying to squeeze money out of me. If the paperwork indicated July 28 you should have relied on that not some customer service rep who doesn't typically handle inquires like yours.

Sorry it turned out this way for you.