Oh man, am I heated.
In March I contacted the management company for my hoa and asked to be put on a re-occurring automatic payment starting with my April bill.
Fast forward to August and I get a letter from a collection agency in the mail. My hoa fees ($120/month) haven’t been paid since March when I last paid them manually. My $600 worth of hoa fees are now $1500!!! I called the collection agency and told them that the management company messed up by not properly setting up my auto-payment and I would gladly pay my missed payments, however, I will not pay the collection agency fees since it was not my error. They told me where to shove it.
In early September I went to the hoa board meeting and explained what happened. I told the board members that I have never been late in 6 years and I had my phone bill with me to show that I placed the call to the property manager in March to setup auto-pay. The property manager, the board, and I agreed that I could pay all the missed payments in good faith (again, $600) and then we could negotiate the collection agency fees. The property manager and board wanted to know why I didn’t notice the money not being deducted from my account and why I never checked my hoa monthly statements. My response was that I never check my bank account balance and why would I concern myself with checking statements with zero balances. I told them I have a well enough padded bank account that I don’t need to check on it. I wasn’t boasting, I just stated the fact that my bills are less than 1/4 of my income.
I went home and wrote out a check for $720 to cover missed, or uncollected, hoa dues and my September payment. I emailed the property manager to confirm the conversation at the board meeting and in her response to my email she apologized for her company not setting up my auto-pay account properly. She admitted it was her fault in writing!!!
I just got my new statement and all $720 went to debt collector fees and none to my hoa fees. On top of that, the unpaid months, now April through September, had a late fee for each month. That’s another $90 in late fees. After paying all the money I still haven’t even touch my hoa fees. I am so angry I could go postal.
In March I contacted the management company for my hoa and asked to be put on a re-occurring automatic payment starting with my April bill.
Fast forward to August and I get a letter from a collection agency in the mail. My hoa fees ($120/month) haven’t been paid since March when I last paid them manually. My $600 worth of hoa fees are now $1500!!! I called the collection agency and told them that the management company messed up by not properly setting up my auto-payment and I would gladly pay my missed payments, however, I will not pay the collection agency fees since it was not my error. They told me where to shove it.
In early September I went to the hoa board meeting and explained what happened. I told the board members that I have never been late in 6 years and I had my phone bill with me to show that I placed the call to the property manager in March to setup auto-pay. The property manager, the board, and I agreed that I could pay all the missed payments in good faith (again, $600) and then we could negotiate the collection agency fees. The property manager and board wanted to know why I didn’t notice the money not being deducted from my account and why I never checked my hoa monthly statements. My response was that I never check my bank account balance and why would I concern myself with checking statements with zero balances. I told them I have a well enough padded bank account that I don’t need to check on it. I wasn’t boasting, I just stated the fact that my bills are less than 1/4 of my income.
I went home and wrote out a check for $720 to cover missed, or uncollected, hoa dues and my September payment. I emailed the property manager to confirm the conversation at the board meeting and in her response to my email she apologized for her company not setting up my auto-pay account properly. She admitted it was her fault in writing!!!
I just got my new statement and all $720 went to debt collector fees and none to my hoa fees. On top of that, the unpaid months, now April through September, had a late fee for each month. That’s another $90 in late fees. After paying all the money I still haven’t even touch my hoa fees. I am so angry I could go postal.
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