Please comment on this credit card company's behavior

[Pasofino]

I love the thinking at banks... "You can't afford $400? Well, in that case you need to pay the entire 20k balance." You see... I don't have $400, I only have $20,000.
My theroy still holds true... banks don't really care if they get paid or not. You pay on their terms or you don't pay at all, doesn't really bother them either way.

Heck, Bank of America couldn't even be bothered to fill out a one page claim form in my chapter 13 to get paid back 20% of the $38k I owed them.

So what happened to the 38K you owed?

[forgotten]

So what happened to the 38K you owed?

Provided I complete my plan, I won't owe it anymore. By not filing a claim they just give up their piece of the pie, so to speak.