We got a written settlement offer from Citi on a home depot account. The offer was 30% of the 10,000 plus balance. It gave us until yesterday to take the offer. We called the other day and they had shut down early for the holidays. We called yesterday which was the deadline and because of a time zone difference they were closed.
We called today to tell them about it and they wanted me to make a 41.00 dollar payment to keep the account active that will not apply to the settlement. They said they did not have a manager in that could approve the settlment offer that had expired the day before because their system showed the amount was back to 40% which I refuse to do.
They said even if I make the 41.00 payment they can not gurantee that the 30% offer would be approved. I explained that they could shove all of that. That it was no tour fault they played around for the holidays with shutting down early and that I was not paying the 41.00 or anything over the original 30% offer.
They said that the account was scheduled to be charged off tomorrow which is about 180 days give or take I guess. They said they needed the 41.00 payment to keep the account active to negotiate. He said if not it is sent to outside collections. Just hard to beleive there is no manager on duty on a weekday during regular business hours.
Once they charge off I assume they send it to collections. Does anyone know if they sell the account to a junk debt collector or do they just allow a collection agency to aggravate you while they still own the account?
We called today to tell them about it and they wanted me to make a 41.00 dollar payment to keep the account active that will not apply to the settlement. They said they did not have a manager in that could approve the settlment offer that had expired the day before because their system showed the amount was back to 40% which I refuse to do.
They said even if I make the 41.00 payment they can not gurantee that the 30% offer would be approved. I explained that they could shove all of that. That it was no tour fault they played around for the holidays with shutting down early and that I was not paying the 41.00 or anything over the original 30% offer.
They said that the account was scheduled to be charged off tomorrow which is about 180 days give or take I guess. They said they needed the 41.00 payment to keep the account active to negotiate. He said if not it is sent to outside collections. Just hard to beleive there is no manager on duty on a weekday during regular business hours.
Once they charge off I assume they send it to collections. Does anyone know if they sell the account to a junk debt collector or do they just allow a collection agency to aggravate you while they still own the account?
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