Last week I got 2 letters from the State claiming I owe more taxes. The 2 letters had difference reference numbers and the amount for one was 2 cents more then the other. The letters claimed I had ignored previous letters and if I don't pay NOW, they were going to do bad things to me. I tried calling them and of course nobody answers the phones so I went there in person.
I got to see one woman and she told me they were the same letters, only off by 2 cents. What? She said I didn't understand. Okay.
Then I once more mentioned that the 2 letters said they had sent me previos letters which I had ignored. She claimed I didn't understand. According to her, these letters I just received were form letters. I looked at the letters and noticed nothing would indicate they were form letters. So once more I asked her for copies of the letters they had sent. The woman claimed I didn't understand. I asked her what did I not understand? She claimed they had not sent me any letters. She said the letters in my hand were the letters they sent me. Therefore when the letter said I had ignored previous letters, it was in effect the two letters I had just received. Circular thinking?
At this time, the woman demanded full payment. I said to her I would like to know what I am suppose to be paying. She claimed I had bounced a check and demanded full payment. I told her I didn't bounce a check and wanted proof of what the charge is all about. At this time she once more demanded full payment. I said Why are you demanding payment when I am trying to find out what the charge is. At this point she said she couldn't talk to me any more and left.
I went out to the main desk and asked the woman at the counter that I wanted to see a supervisor.
Next the police showed up.
Then the supervisor showed up.
The supervisor said the person out in front, plus the person I was speaking to, had filed complaints against me. Great, that is all I need. So once more I represented my case and she claimed I must pay.
I asked her have other people got double billings like I did and if the billings looked like 2 different bills. She said YES. I asked her if other people have complained about such double billing. She said YES. I asked her if they have done anything to correct the matter. She said NO. I looked over and the cop was laughing his head off.
I asked her if others had gotten letters claiming they had ignored previous letters when in effect, no such letters were ever sent out. She said YES. I asked her if other people have complained. She said YES. I asked her if they have done anything to correct the matter. She said NO. Once more I looked over and the cop was breaking up.
Afterwards, I asked the cop that I wanted a copy of the statement from the employee out in front. He wanted to know what for. I told him she filed a false report and I want to file charges. I also told him I would like copies of the tape from the cameras. Aaaaah, he didn't know what to say.
Today, I returned with my bank statements. I told the person I had not bounced any checks so where did the charge come from?
They came back once more and said I bounced a check. I told them NO. She said YES. I told her I paid that bill with a check I had gotten from the State for over paying on a previous bill. It turned out their check bounced and then they turned around and had the nerve to want me to pay for it!
The woman acknowledged what had happened and said she would try to clear up the mess. What? You know what happened, so what is the problem? She didn't know what to do in how to correct the situation..... so probably will do nothing.
Bottom line - audit every bill.
I got to see one woman and she told me they were the same letters, only off by 2 cents. What? She said I didn't understand. Okay.
Then I once more mentioned that the 2 letters said they had sent me previos letters which I had ignored. She claimed I didn't understand. According to her, these letters I just received were form letters. I looked at the letters and noticed nothing would indicate they were form letters. So once more I asked her for copies of the letters they had sent. The woman claimed I didn't understand. I asked her what did I not understand? She claimed they had not sent me any letters. She said the letters in my hand were the letters they sent me. Therefore when the letter said I had ignored previous letters, it was in effect the two letters I had just received. Circular thinking?
At this time, the woman demanded full payment. I said to her I would like to know what I am suppose to be paying. She claimed I had bounced a check and demanded full payment. I told her I didn't bounce a check and wanted proof of what the charge is all about. At this time she once more demanded full payment. I said Why are you demanding payment when I am trying to find out what the charge is. At this point she said she couldn't talk to me any more and left.
I went out to the main desk and asked the woman at the counter that I wanted to see a supervisor.
Next the police showed up.
Then the supervisor showed up.
The supervisor said the person out in front, plus the person I was speaking to, had filed complaints against me. Great, that is all I need. So once more I represented my case and she claimed I must pay.
I asked her have other people got double billings like I did and if the billings looked like 2 different bills. She said YES. I asked her if other people have complained about such double billing. She said YES. I asked her if they have done anything to correct the matter. She said NO. I looked over and the cop was laughing his head off.
I asked her if others had gotten letters claiming they had ignored previous letters when in effect, no such letters were ever sent out. She said YES. I asked her if other people have complained. She said YES. I asked her if they have done anything to correct the matter. She said NO. Once more I looked over and the cop was breaking up.
Afterwards, I asked the cop that I wanted a copy of the statement from the employee out in front. He wanted to know what for. I told him she filed a false report and I want to file charges. I also told him I would like copies of the tape from the cameras. Aaaaah, he didn't know what to say.
Today, I returned with my bank statements. I told the person I had not bounced any checks so where did the charge come from?
They came back once more and said I bounced a check. I told them NO. She said YES. I told her I paid that bill with a check I had gotten from the State for over paying on a previous bill. It turned out their check bounced and then they turned around and had the nerve to want me to pay for it!
The woman acknowledged what had happened and said she would try to clear up the mess. What? You know what happened, so what is the problem? She didn't know what to do in how to correct the situation..... so probably will do nothing.
Bottom line - audit every bill.
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