CA calls and Poor English

[treehugger1]

I received a call from NCO related to one final account with a national credit card company. I returned the call today and told them I would be recording the call. I requested information in writing and wished to verify my address. Of course, as always, my expereince with NCO is that they had "sent out a letter" several weeks ago. They always claim this! I asked the party to verify my address, and she read back the correct "street" but wrong street number. I corrected her. This took about 10 minutes and she could barely speak English. I waited 10 minutes and called NCO back, concerned that they had screwed up my address. The first caller still had the address incorrect. This second party also could barely speak English. Supposedly he corrected the address. Since I clearly want NCO to have my correct address, I will call them back one more time and ask to speak to a supervisor.

These folks are clearly scratching the bottom of the barrel, and I would guess they have sub-contracted out calls to 800 and 877 numbers that bounce to India.

I am still wondering about the transfer of American ID's to out-of-country companies...

I just wrote letters to all of my congressional reps and Senators inquiring as to the legality and potential laws related to the transfer of American ID's overseas. I'll report back should I get a reply.

Perhaps a few others on this board could also send out a few letters (most congressmen/women and senators have websiates where they can be reached.

[BigJohn]

I don't like the thought of somebody who can barely speak Engliish, sits in a foreign country with enough information that they could easily steal my identity or better yet, sell the information to a criminal and/or terrorist.

[treehugger1]

I agree, this has nothing to do with racism and/or country of origin. I does has to do with how companies' share personal information.

If you can't speak or write English well enough to get my address correct, then how can you be trusted to protect my privacy?

[tinfoilhat]

I think it's BS, all of it. But what a concept, send all that work overseas, put Americans out of work, and collect when they can't pay their bills. AND have the SOB's that stole your job call you and harass you about it.

I got screwed by Equifax and thier non english speaking phone jockies. Every damn time I called they tacked on a service to my bank card. I had one question, next thing I know I'm signed up for credit watch, I call back and ask whats this charge for I didn't order that, then they tack on score watch, I call again and ask for a supervisor, get put on hold for 20 minutes, hang up and now I've got ID patrol. I never agreed to any of those three services.
And guess who I talked to who figured it all out and refunded my money, AN AMERICAN.

[veryclose]

Providian's calls come from India. They continued to call me about a debt they sold to an agency and I never could get them to understand it was no longer their debt to collect.

[rockyroad]

But when you ask them for their name they claim it's "Steve Davis!"