Hi everyone,
I have not posted in about a week but I will try to keep this as short as possible. No reaffirming first or second and have been discharged for a month. Called bank (PNC) and offered a settlement to release the lien on my property but was laughed at at my proposal. Went up to 5% percent and was told she would call me "right back". Never called. I left numerous messages asking about the status and nothing. Went on the LoanSafe forum and was given a list of numbers on who might be able to help. Called and was told the mortgage department does not handle second mortgages only firsts. However, the person in the mortgage department was able to get a hold of the person that would not return my calls. She told her to contact me and give me an update. She finally called but only after being told to do so. She told me very rudely and very casual that my offer was refused. I asked by who refused it and why. She did not want to discuss my case at all because there were many long pauses in between my questions. I told her I found it hard to believe that only 1 person could deny my offer and why was I not sent something in the mail...like a formal denial letter? She told me I could contact her supervisor. I then asked her point blank if she (herself) was finished with my "case". She would not answer only saying I could speak with her supervisor. I then asked her to answer me yes or no was she no longer in charge of my file. She told me she was not going to take my hostility any longer and she hung up on me!!!! No kidding she straight up hung the phone up on me. I cannot believe the rudeness and the lack of willingness to direct me to the correct person or department. Does anyone here have any advise on where to turn to now? I cannot believe this lady. She also told me that I never called her only the first time I contacted her. That was a downright lie. I left so many messages. Anyone?
I have not posted in about a week but I will try to keep this as short as possible. No reaffirming first or second and have been discharged for a month. Called bank (PNC) and offered a settlement to release the lien on my property but was laughed at at my proposal. Went up to 5% percent and was told she would call me "right back". Never called. I left numerous messages asking about the status and nothing. Went on the LoanSafe forum and was given a list of numbers on who might be able to help. Called and was told the mortgage department does not handle second mortgages only firsts. However, the person in the mortgage department was able to get a hold of the person that would not return my calls. She told her to contact me and give me an update. She finally called but only after being told to do so. She told me very rudely and very casual that my offer was refused. I asked by who refused it and why. She did not want to discuss my case at all because there were many long pauses in between my questions. I told her I found it hard to believe that only 1 person could deny my offer and why was I not sent something in the mail...like a formal denial letter? She told me I could contact her supervisor. I then asked her point blank if she (herself) was finished with my "case". She would not answer only saying I could speak with her supervisor. I then asked her to answer me yes or no was she no longer in charge of my file. She told me she was not going to take my hostility any longer and she hung up on me!!!! No kidding she straight up hung the phone up on me. I cannot believe the rudeness and the lack of willingness to direct me to the correct person or department. Does anyone here have any advise on where to turn to now? I cannot believe this lady. She also told me that I never called her only the first time I contacted her. That was a downright lie. I left so many messages. Anyone?
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