I just got off the phone with BofA. The purpose of my call was to speak to someone about a loan mod. I was transfered 6 times and disconnected once. the last person i spoke to finally
took my financial information. Because I don't qualify for HAMP, they pre-qualified me for a new "Home Saver" program. This "Home Saver" program from what I understand helps with the missed payments then places a lien on the home so the bank can collect the missed payments. It sounds awful. I just want them to modify my payment so I can afford my home. She said I would receive the documents in the mail to start the process. What a nightmare this has been trying to do this. BofA is so.. disorganized, they didn't even know the best way to help. I just want to keep my home and all the rep said was "have thought of selling it?" Yes I have however, my daughter and have gone through so much these past 2 years, we just need our life back again. Also,I know these people hear problems everyday but don't they realize this situation could happen to them. What was sort of funny was that after transferring me all over the place including India, they asked if i would like to participate in a survey regarding their customer service!! What are these people thinking??
took my financial information. Because I don't qualify for HAMP, they pre-qualified me for a new "Home Saver" program. This "Home Saver" program from what I understand helps with the missed payments then places a lien on the home so the bank can collect the missed payments. It sounds awful. I just want them to modify my payment so I can afford my home. She said I would receive the documents in the mail to start the process. What a nightmare this has been trying to do this. BofA is so.. disorganized, they didn't even know the best way to help. I just want to keep my home and all the rep said was "have thought of selling it?" Yes I have however, my daughter and have gone through so much these past 2 years, we just need our life back again. Also,I know these people hear problems everyday but don't they realize this situation could happen to them. What was sort of funny was that after transferring me all over the place including India, they asked if i would like to participate in a survey regarding their customer service!! What are these people thinking??
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