I have been making our trustee payment via cashiers check or money order but decided to set up the payroll deduction method to make it easier on us and the trustee. I received a confirmation from the trustee that my payment would be done through payroll deduction as I requested. This notice was received about 10 days ago and for the payment due the 23rd to be on time should have come out of my last paycheck dated 4/15, but it was not. I have funds in hand to pay it but if the deduction starts on the next check (4/29) it could put me in a bad place with my mortgage.
I attempted to discuss this with my payroll department and since this is outsourced it was very difficult to communicate and I kept ending up in the wrong department. HR sends me to payroll who sends me to HR who sends me to 401K(???), what the hell? My HR rep who I may see once a month,maybe, says to call the help line, which is the outsourced folks who are useless. So I went back to payroll and spoke to a BK "specialist" who stated they had not received anything, but to take another hour out of your day next week to check again. So I asked where to send the court order and a fax number, and it was the same one I listed for the trustee.
So I will call the attorney Monday for next steps, but I know they will say to send the payment and don't worry about the double payment. As if I have it to spare.
Anyone have trouble setting up theirs?
I attempted to discuss this with my payroll department and since this is outsourced it was very difficult to communicate and I kept ending up in the wrong department. HR sends me to payroll who sends me to HR who sends me to 401K(???), what the hell? My HR rep who I may see once a month,maybe, says to call the help line, which is the outsourced folks who are useless. So I went back to payroll and spoke to a BK "specialist" who stated they had not received anything, but to take another hour out of your day next week to check again. So I asked where to send the court order and a fax number, and it was the same one I listed for the trustee.
So I will call the attorney Monday for next steps, but I know they will say to send the payment and don't worry about the double payment. As if I have it to spare.
Anyone have trouble setting up theirs?
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