Last winter I applied for a Cap1 account and have a $500 CL which I am fine with. In July I made a purchase of $250.00 and that I was to make 2 $125 payments for July and this month and have that paid in full in this month. I am presently under a 12 months 0 introductory rate for my account. Well when I received the July statement last week, I noticed Cap1 incurred interest charges on the account based on the $125 balance. I became puzzled and called customer service of Cap1. The rep insisted I was under a 6 months 0 introductory rate and interest charges began in July. 
I firmly disagreed with the rep while holding the terms and conditions agreement papers in my hand word by word over the phone. He then sounded begrudged saying that he will have to talk to his supervisor. After a few minutes, he got back on the phone and said they were terribly sorry for the inconvenience and will reimburse me back for the interest charges, but that they did not know the exact date when they will do that. He said that I was correct that I was under a 12 months 0 rate for one year. So for those of you with Cap1 accounts, I suggest you check your statements carefully. I don't know why this happened. 
I firmly disagreed with the rep while holding the terms and conditions agreement papers in my hand word by word over the phone. He then sounded begrudged saying that he will have to talk to his supervisor. After a few minutes, he got back on the phone and said they were terribly sorry for the inconvenience and will reimburse me back for the interest charges, but that they did not know the exact date when they will do that. He said that I was correct that I was under a 12 months 0 rate for one year. So for those of you with Cap1 accounts, I suggest you check your statements carefully. I don't know why this happened.
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