TrueCredit cancelled my account! Help.

[flyinghigh]

You recently contacted our Customer Service department in regard to our notification that your TrueCredit membership and billing was being frozen due to excessive access to your account. As our customer service team communicated, our Compliance Department has reviewed your account in order to see if you qualified for reinstatement.

After a thorough investigation, it is our conclusion that your account should not be reinstated due to an access pattern which indicates potential fraud or a deliberate intent to tamper with the credit scoring system. Your access, billing and all account related email alerts have now permanently been terminated as a result.

While we regret any inconvenience this may cause you, it is our policy to protect the security and integrity of the credit reporting system.

TrueCredit Legal and Compliance Department

What the heck? I pay them every month. All I can figure is that they have to pay a fee for each pull I make and my account (because I check it so often) was losing them money.

Has anyone else had this problem?

Does anyone have any suggestions on what I can do to continue checking my credit report? This seems like it would have to be some kind of violation of my rights to check my own report? Has anyone had this problem before? Does anyone know a remedy?

Thanks

flyinghigh

[HHM]

LOL, that is a new one to me.

But you were obsessing over your account by checking it 3-4 times a week. The most anyone coming out of BK needs to check their CRA would be twice per month, and that is only if you have ongoing disputes and maybe for the first 2 months out of BK to make sure everything is being reported properly.

And yes, they probably do pay a token fee to each of the major CRA's every time you pull a report.

[CindyLou]

I checked my both mine and my husbands EVERY DAY (Mon-Fri) for about a year as a routine first thing in the morning when I signed on to my PC at work...now I check approx twice a week. I know I know ....I'm a little OCD...but I never got anything like that and my account is fine to this day. That's really really weird!!!!!! They advertise that you can update every 24 hours!! So why would they allow it if it is a problem. I don't get it.

[Boscoe]

CindyLynn - Yes I have heard alot about this. If you are really interested, go to myfico.com, click on the "New Forums" link at the top and "General Credit Issues". In the yellow section, there is a thread called "True Credit Users' account terminated for "Excessive Use" ". Read that.

Yes, the worst thing about this is that they advertise that you can pull it once ever 24 hours if you like. But as you can see from this link, there are many many people that actually believed them (like you), and now are terminated.

I am going to call them up before I do this and give them a hard time. This is false advertising - you and everyone else is only following what they promised.

From what the thread says, only 2-3 times a month max is ok before you start getting in the "danger of termination" area. Every day for a year will do it, apparently. They should at least warn you.

Oh, and one more thing. From what I hear, there is a possibility that so many "soft" credit inquiries can actually cause a "hard" inquiry to fall off. Not sure if true, but that might be the security issue they refer to.

[frankies_mom]

Hmmm, I better stop my OCD too.... I have been checking 2-3 times a week as well for the past month.

How often do the CRA's update? I have been checking so much because several of my accounts that were IIB are being reported as derogatory. I have submitted my disputes so I am just waiting for them to report correctly. Any idea how long might take for everthing to report the way it should? Thanks!

[chpxiii]

I'm glad you posted this. I was considering TrueCredit.com and was about to create a new thread on people's epxerience with them and how they liked it. Now I won't go with them *at all.* My boyfriend said he never heard of them and he just pays the one time fee to see all 3 credit scores once a year. But then, he has good credit. Me, I'm going to have to start cleaning up my credit soon so I want access to my information atleast 2 times a month.

[jennyn]

What does the poster mean by update? Are they disputing something 3-4 times a week? Maybe that has something to do with it?

I monitor my credit religiously and update my credit report about 3-4 times a week.

[dscurlock]

Hello all,

I am curious if any of you have had a similar problem with True Credit. I monitor my credit religiously and update my credit report about 3-4 times a week. So earlier this week I got an email saying that my account had been blocked due to a possible security threat (being checked to often). So I called them up and they said that they would run a “compliance report” to see if my account could be reinstated.

So, a few days later I got the email below.

You recently contacted our Customer Service department in regard to our notification that your TrueCredit membership and billing was being frozen due to excessive access to your account. As our customer service team communicated, our Compliance Department has reviewed your account in order to see if you qualified for reinstatement.

After a thorough investigation, it is our conclusion that your account should not be reinstated due to an access pattern which indicates potential fraud or a deliberate intent to tamper with the credit scoring system. Your access, billing and all account related email alerts have now permanently been terminated as a result.

While we regret any inconvenience this may cause you, it is our policy to protect the security and integrity of the credit reporting system.

TrueCredit Legal and Compliance Department

What the heck? I pay them every month. All I can figure is that they have to pay a fee for each pull I make and my account (because I check it so often) was losing them money.

Has anyone else had this problem?

Does anyone have any suggestions on what I can do to continue checking my credit report? This seems like it would have to be some kind of violation of my rights to check my own report? Has anyone had this problem before? Does anyone know a remedy?

Thanks

flyinghigh

Yes, thats a way to run a business. I have the same type of credit monitoring, my service has actually made it more time consuming in order for me to get a new report, you have to answer a series of questions, etc... but im not surprised at
the behavior of some of these dumb compaines, just like the cell company not to long back that dumped customers that made to many customer service calls.

business is business, and their loss of income.

If you check their TOS, and most compaines noramlly state they
can cancel you at anytime for any reason, those cell customers
did not expect to get dropped but they did.

[SinkingFast]

What does the poster mean by update? Are they disputing something 3-4 times a week? Maybe that has something to do with it?

I monitor my credit religiously and update my credit report about 3-4 times a week.

If you're a True Credit subscriber, you can physically request a "refreshed" version of your Credit Reports 1x every 24 hours. That's what they mean by "Updating". Has nothing to do with Disputes.

Say you apply for Credit for a car loan with several sources today,........... Tomorrow, you can Update with TC and see new versions of your Credit Reports to see if the Pulls show. Which CRA was tapped. Etc.

[sofarindebt]

There is a term for what you are doing

It is called "bumping" If you pull your credit scores every day the soft inquiries will eventually make the hard inquiries drop off. I think it only happens with Ex and TU, not EQU though. I pull mine every day too. But only because I am obsessed!