Credit Cards Not Posting Merchant Credits to Account

[NAL123]

Has anyone else had this problem??

I have an AMEX gold card. I have returned several things in the last few weeks to major retailers -- Target, The GAP, TJ MAXX etc.... and have found that out of 8 separate credit tranactions, at least 5 HAVE NOT been posted. These transactions have happened at least 2 weeks ago.

My charging privileges have been 'suspended' until the balance is reduced. I have been returning items to get the balance down, but noticed that AMEX has never posted these merchant credits even though I have the return receipt.

AMEX customer service won't help and is just concerned with getting a payment in full even though the account is no where near past due.

[CindyLou]

To clarify: Were these purchases made on the card recently then returned to the store with a receipt for a credit on the same card as the purchase?

[Boscoe]

Sometimes credits take up to 60 days to post. Why? Good question, but it happens. AMEX is not the most customer friendly out there. You should find a good MC or Visa card to use, which would give you some more flexibility. You never want to "max out" credit cards. It definitely affects your credit score.